Tasks & Responsibilities
  • 01
    Answering incoming calls to assist customers who have specific queries;
  • 02
    Promoting customers’ interest in the services and products offered by the company;
  • 03
    Arranging for the dispatch of products, information packages, brochures, etc. to clients and other interested parties;
  • 04
    Soliciting feedback to improve service, responding to requests for service/ assistance; and
  • 05
    Performing related tasks.

What are the skills required?

Skills, knowledege and abilities that are essential to carry out a task with determined results. Skills can often be divided into domain-general and domain-specific skills.

Soft Skill
Communication
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in.
Soft Skill
Marketing
Marketing is the study and management of exchange relationships.
Soft Skill
Speaking
ability to communicate effectively. These skills allow the speaker, to convey his message in a passionate, thoughtful, and convincing manner
Soft Skill
Problem Solving
Problem solving consists of using generic or ad hoc methods, in an orderly manner, for finding solutions to problems.
Hard Skill
Consultative Sales
Consultative salesis a selling method in which the salesperson spends time with the customer to understand the problem the customer is trying to solve and then recommends a solution that will specifically address that problem.
Hard Skill
Microsoft Office
Microsoft Office is an office suite of applications, servers, and services developed by Microsoft.
Soft Skill
Writing
Experience expressing business messages effectively in written form. This may include planning drafting and revising as necessary.
Soft Skill
Active Listening
the ability to focus completely on a speaker, understand their message, comprehend the information and respond thoughtfully
Soft Skill
Computer Literacy
The ability to use computers and related technology efficiently for work tasks.
Hard Skill
Microsoft Word
Microsoft Word is a word processor developed by Microsoft.
Soft Skill
Critical Thinking
Experience objectively examining assumptions (adopted rules of thumb) underlying current beliefs to assess their correctness and legitimacy, and thus to validate or invalidate business beliefs.
Hard Skill
Data Entry
Working experience of Data Entry. Data entry is the professional term for entering information into a computer or data-recording system using an electronic or mechanical device.
Hard Skill
Phone Sales
Sales is activity related to selling or the amount of goods or services sold in a given time period.
Soft Skill
Time Management
Time management is the process of planning and exercising conscious control over the amount of time spent on specific activities - especially to increase effectiveness, efficiency or productivity.
Soft Skill
Listening
Expertise in focusing on the words and intention being communicated by another in a way that demostrates focus and enhances the effectiveness of the interaction.
Soft Skill
Telephone Skills
Effective telephone skills are predicated on strong communications skills.
Soft Skill
Written Communication
Working experience of Written Communication, which involves any type of message that makes use of the written word. Written communication is the most important and the most effective of any mode of business communication.
Hard Skill
Arabic
Arabic (Arabic: , al-arabiyyah [alarabijah] or Arabic: arab [arabi] or [arabij]) is a Central Semitic language complex that first emerged in Iron Age northwestern Arabia and is now the lingua franca of the Arab world.
Soft Skill
Decision Making
In psychology, decision-making is regarded as the cognitive process resulting in the selection of a belief or a course of action among several alternative possibilities.
Hard Skill
Microsoft CRM
Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft.
Hard Skill
Microsoft Excel
Microsoft Excel is a spreadsheet developed by Microsoft for Windows, macOS, Android and iOS. It features calculation, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications.
Soft Skill
Product Marketing
Product marketing is the process of promoting and selling a product to an audience.
Soft Skill
Public Relations
Public relations (PR) is the practice of managing the spread of information between an individual or an organization (such as a business, government agency, or a nonprofit organization) and the public.
Soft Skill
Public Speaking
Public speaking (also called oratory or oration) is the process or act of performing a speech to a live audience.
Soft Skill
Report Writing
A report or account is any informational work (usually of writing, speech, television, or film) made with the specific intention of relaying information or recounting certain events in a widely presentable form.
Hard Skill
Sales Reporting
Sales reportdescribes the record of all the calls which have been made and products that have been sold during a particular time frame by a salesperson or the management.
Soft Skill
Typing
Typing is the process of writing or inputting text by pressing keys on a typewriter, computer keyboard, cell phone, or calculator.
Field of Study Required
Field of study consists of a broad area of academic and skills qualifications that come under a similar branch of subject knowledge. In addition, courses offered under each field of study require similar academic entry requirements.
Wholesale and retail sales
Wholesale and retail sales is the study of buying and selling goods and services, including stock management, pricing practice, loss prevention, sale systems and procedures. It includes the study of the workings and current trends of the wholesale and retail industries. Selling of buildings and properties is also included.
2,031
Graduates

(2019)

Marketing and advertising
Marketing and advertising is the study of exchange processes of goods and services between organisation and/or individuals, and the study of consumer behaviour and requirements. It includes the study of the role of product development, pricing, distribution, promotion and sales in order to maximise business performance.
2,470
Graduates

(2019)


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