Tasks & Responsibilities
  • 01
    Answering incoming calls to assist customers who have specific queries;
  • 02
    Promoting customers’ interest in the services and products offered by the company;
  • 03
    Arranging for the dispatch of products, information packages, brochures, etc. to clients and other interested parties;
  • 04
    Soliciting feedback to improve service, responding to requests for service/ assistance; and
  • 05
    Performing related tasks.

What are the skills required?

Skills, knowledege and abilities that are essential to carry out a task with determined results. Skills can often be divided into domain-general and domain-specific skills.

Soft Skill
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in.
Soft Skill
Marketing is the study and management of exchange relationships.
Soft Skill
ability to communicate effectively. These skills allow the speaker, to convey his message in a passionate, thoughtful, and convincing manner
Soft Skill
Time Management
Time management is the process of planning and exercising conscious control over the amount of time spent on specific activities - especially to increase effectiveness, efficiency or productivity.
Soft Skill
Problem Solving
Problem solving consists of using generic or ad hoc methods, in an orderly manner, for finding solutions to problems.
Soft Skill
Written Communication
Working experience of Written Communication, which involves any type of message that makes use of the written word. Written communication is the most important and the most effective of any mode of business communication.
Soft Skill
Experience expressing business messages effectively in written form. This may include planning drafting and revising as necessary.
Hard Skill
Microsoft Office
Microsoft Office is an office suite of applications, servers, and services developed by Microsoft.
Hard Skill
Microsoft Word
Microsoft Word is a word processor developed by Microsoft.
Soft Skill
Active Listening
the ability to focus completely on a speaker, understand their message, comprehend the information and respond thoughtfully
Hard Skill
Data Entry
Working experience of Data Entry. Data entry is the professional term for entering information into a computer or data-recording system using an electronic or mechanical device.
Hard Skill
Microsoft Excel
Microsoft Excel is a spreadsheet developed by Microsoft for Windows, macOS, Android and iOS. It features calculation, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications.
Soft Skill
Computer Literacy
The ability to use computers and related technology efficiently for work tasks.
Soft Skill
Expertise in focusing on the words and intention being communicated by another in a way that demostrates focus and enhances the effectiveness of the interaction.
Soft Skill
Telephone Skills
Effective telephone skills are predicated on strong communications skills.
Soft Skill
Typing is the process of writing or inputting text by pressing keys on a typewriter, computer keyboard, cell phone, or calculator.
Hard Skill
Arabic (Arabic: , al-arabiyyah [alarabijah] or Arabic: arab [arabi] or [arabij]) is a Central Semitic language complex that first emerged in Iron Age northwestern Arabia and is now the lingua franca of the Arab world.
Hard Skill
Consultative Sales
Consultative salesis a selling method in which the salesperson spends time with the customer to understand the problem the customer is trying to solve and then recommends a solution that will specifically address that problem.
Soft Skill
Critical Thinking
Experience objectively examining assumptions (adopted rules of thumb) underlying current beliefs to assess their correctness and legitimacy, and thus to validate or invalidate business beliefs.
Soft Skill
Decision Making
In psychology, decision-making is regarded as the cognitive process resulting in the selection of a belief or a course of action among several alternative possibilities.
Hard Skill
Microsoft CRM
Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft.
Hard Skill
Phone Sales
Sales is activity related to selling or the amount of goods or services sold in a given time period.
Soft Skill
Product Marketing
Product marketing is the process of promoting and selling a product to an audience.
Soft Skill
Public Relations
Public relations (PR) is the practice of managing the spread of information between an individual or an organization (such as a business, government agency, or a nonprofit organization) and the public.
Soft Skill
Public Speaking
Public speaking (also called oratory or oration) is the process or act of performing a speech to a live audience.
Soft Skill
Report Writing
A report or account is any informational work (usually of writing, speech, television, or film) made with the specific intention of relaying information or recounting certain events in a widely presentable form.
Hard Skill
Sales Reporting
Sales reportdescribes the record of all the calls which have been made and products that have been sold during a particular time frame by a salesperson or the management.
Field of Study Required
Field of study consists of a broad area of academic and skills qualifications that come under a similar branch of subject knowledge. In addition, courses offered under each field of study require similar academic entry requirements.
Marketing and advertising
Marketing and advertising


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