Tasks & Responsibilities
  • 01
    Handling telephone calls efficiently;
  • 02
    Providing information about the services offered by the agency, and assisting customers / guests in settling issues arising;
  • 03
    Recording and tracking complaints until conclusion of the matter and notifying customers / guests from time to time of the progress in settling their complaints;
  • 04
    Answering queries about services and policies and providing information facilities available, location, price and related issues;
  • 05
    Receiving, attending to and recording information about queries and complaints;
  • 06
    Referring complex queries to team leaders or expert advisers;
  • 07
    Issuing relevant forms, information kits and brochures to interested parties;
  • 08
    Attending to counter duties and general queries;
  • 09
    Performing related tasks; and
  • 10
    Supervising, scheduling and monitoring the tasks of other workers.

What are the skills required?

Skills, knowledege and abilities that are essential to carry out a task with determined results. Skills can often be divided into domain-general and domain-specific skills.

Soft Skill
Communication
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in.
Hard Skill
Data Entry
Working experience of Data Entry. Data entry is the professional term for entering information into a computer or data-recording system using an electronic or mechanical device.
Hard Skill
Database Management
Database management refers to the actions a business takes to manipulate and control data to meet necessary conditions throughout the entire data lifecycle.
Hard Skill
Microsoft Office
Microsoft Office is an office suite of applications, servers, and services developed by Microsoft.
Hard Skill
Record Keeping
Records management, also known as records and information management, is an organizational function devoted to the management of information in an organization throughout its life cycle, from the time of creation or inscription to its eventual disposition.
Soft Skill
Written Communication
Working experience of Written Communication, which involves any type of message that makes use of the written word. Written communication is the most important and the most effective of any mode of business communication.
Field of Study Required
Field of study consists of a broad area of academic and skills qualifications that come under a similar branch of subject knowledge. In addition, courses offered under each field of study require similar academic entry requirements.
Management and administration
Management and administration is the study of planning, directing and operating the functions and activities of organisations and instituions. Programmes in management covering administration, economics, finance etc. are included in this field if emphasis is given to management and administration.
12,166
Graduates

(2019)

Computer science
Computer science is the study of the design and development of computer systems and computing environments. It includes the study of the design, maintenance and integration of software applications.
9,348
Graduates

(2019)


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