Tasks & Responsibilities
  • 01
    Receiving and welcoming visitors, guests, clients or patients;
  • 02
    Making appointments for clients or patients;
  • 03
    Handling telephone requests for information or appointments;
  • 04
    Compiling and checking guest accounts for changes using a computerised or manual system;
  • 05
    Receiving and forwarding messages in person or by telephone or telephone switchboard;
  • 06
    Maintaining an inventory of rooms available for occupancy, handling reservations and assigning rooms;
  • 07
    Registering new guests, assigning rooms, verifying customer credit and handing over room keys;
  • 08
    Providing information about facilities available and making room reservations;
  • 09
    Responding to guests’ requests for housekeeping and maintenance services as well as complaints;
  • 10
    Reviewing statements of charges to departing guests and receiving payment;
  • 11
    Supplying information pamphlets, brochures or forms;
  • 12
    Performing related tasks; and
  • 13
    Supervising, scheduling and monitoring the tasks of other workers.

What are the skills required?

Skills, knowledege and abilities that are essential to carry out a task with determined results. Skills can often be divided into domain-general and domain-specific skills.

Soft Skill
Communication
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in.
Hard Skill
Filing
an act or instance of using a file
Hard Skill
Microsoft Office
Microsoft Office is an office suite of applications, servers, and services developed by Microsoft.
Soft Skill
Communication
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in.
Hard Skill
Data Entry
Working experience of Data Entry. Data entry is the professional term for entering information into a computer or data-recording system using an electronic or mechanical device.
Hard Skill
Filing
an act or instance of using a file
Soft Skill
Time Management
Time management is the process of planning and exercising conscious control over the amount of time spent on specific activities - especially to increase effectiveness, efficiency or productivity.
Hard Skill
Microsoft Office
Microsoft Office is an office suite of applications, servers, and services developed by Microsoft.
Soft Skill
Speaking
ability to communicate effectively. These skills allow the speaker, to convey his message in a passionate, thoughtful, and convincing manner
Soft Skill
Typing
Typing is the process of writing or inputting text by pressing keys on a typewriter, computer keyboard, cell phone, or calculator.
Hard Skill
Microsoft Excel
Microsoft Excel is a spreadsheet developed by Microsoft for Windows, macOS, Android and iOS. It features calculation, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications.
Soft Skill
Time Management
Time management is the process of planning and exercising conscious control over the amount of time spent on specific activities - especially to increase effectiveness, efficiency or productivity.
Soft Skill
Writing
Experience expressing business messages effectively in written form. This may include planning drafting and revising as necessary.
Hard Skill
Scanning
Scanning is a process of converting paper documents such as letters, forms, receipts, contracts and other documents into digital copy which can be easily integrated as a part of document database in home or office computers or may be added to a central database.
Soft Skill
Written Communication
Working experience of Written Communication, which involves any type of message that makes use of the written word. Written communication is the most important and the most effective of any mode of business communication.
Soft Skill
Listening
Expertise in focusing on the words and intention being communicated by another in a way that demostrates focus and enhances the effectiveness of the interaction.
Hard Skill
Microsoft Word
Microsoft Word is a word processor developed by Microsoft.
Soft Skill
Computer Literacy
The ability to use computers and related technology efficiently for work tasks.
Hard Skill
Microsoft Excel
Microsoft Excel is a spreadsheet developed by Microsoft for Windows, macOS, Android and iOS. It features calculation, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications.
Soft Skill
Problem Solving
Problem solving consists of using generic or ad hoc methods, in an orderly manner, for finding solutions to problems.
Soft Skill
Speaking
ability to communicate effectively. These skills allow the speaker, to convey his message in a passionate, thoughtful, and convincing manner
Soft Skill
Taking Messages
Working experience Taking Messages. There is an art in taking phone messages. Phone message should be accurate and detailed, at the same time, allowing the owner to spend little or no time in deciphering the note.
Soft Skill
Written Communication
Working experience of Written Communication, which involves any type of message that makes use of the written word. Written communication is the most important and the most effective of any mode of business communication.
Soft Skill
Computer Literacy
The ability to use computers and related technology efficiently for work tasks.
Hard Skill
Data Entry
Working experience of Data Entry. Data entry is the professional term for entering information into a computer or data-recording system using an electronic or mechanical device.
Soft Skill
Listening
Expertise in focusing on the words and intention being communicated by another in a way that demostrates focus and enhances the effectiveness of the interaction.
Hard Skill
Record Keeping
Records management, also known as records and information management, is an organizational function devoted to the management of information in an organization throughout its life cycle, from the time of creation or inscription to its eventual disposition.
Soft Skill
Typing
Typing is the process of writing or inputting text by pressing keys on a typewriter, computer keyboard, cell phone, or calculator.
Soft Skill
Writing
Experience expressing business messages effectively in written form. This may include planning drafting and revising as necessary.
Hard Skill
Mail Sorting
Experience working with machines to sort physical mail for delivery within an organization.
Hard Skill
Management of Patient
A description of the interaction, from intake to discharge, between the patient and the health care team. It includes communication, empathy, examination, evaluation, diagnosis, prognosis, and intervention.
Soft Skill
Marketing Communications
Marketing communications (MC, marcom, marcomm) uses different marketing channels and tools in combination: Marketing communication channels focuses on any way a business communicates a message to its desired market, or the market in general.
Hard Skill
Phone Answering
Working experience of Phone Answering, which refers to polite, friendly phone etiquette when answering the phone, especially when speaking to a stranger, talking in a workplace, or talking to a potential client.
Soft Skill
Telephone Skills
Effective telephone skills are predicated on strong communications skills.
Field of Study Required
Field of study consists of a broad area of academic and skills qualifications that come under a similar branch of subject knowledge. In addition, courses offered under each field of study require similar academic entry requirements.
Management and administration
Management and administration is the study of planning, directing and operating the functions and activities of organisations and instituions. Programmes in management covering administration, economics, finance etc. are included in this field if emphasis is given to management and administration.
12,166
Graduates

(2019)

Secretarial and office work
Secretarial and office work is the study of administrative procedures and practices, office technology and clerical, shorthand and keyboard skills. Specialised secretarial programmes (bilingual, medical, law, accounting etc) are included if the programme has secretarial work as its objective, rather than work as specialised assistants.
2,541
Graduates

(2019)

Nursing and caring
Nursing and caring is the study of providing health care for the sick, disabled or infirm and assisting physicians and other medical and health professionals diagnose and treat patients. The focus of qualifications in nursing is maintaining and caring for the health during illness and rehabilitation. It includes care of old people and care of the disabled.
667
Graduates

(2019)

Transport services
Transport services is the study of operating, navigating and directing ships, aircraft and other forms of transportation.
41
Graduates

(2019)


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