Receiving and welcoming visitors, guests, clients or patients;
Making appointments for clients or patients;
Handling telephone requests for information or appointments;
Compiling and checking guest accounts for changes using a computerised or manual system;
Receiving and forwarding messages in person or by telephone or telephone switchboard;
Maintaining an inventory of rooms available for occupancy, handling reservations and assigning rooms;
Registering new guests, assigning rooms, verifying customer credit and handing over room keys;
Providing information about facilities available and making room reservations;
Responding to guests’ requests for housekeeping and maintenance services as well as complaints;
Reviewing statements of charges to departing guests and receiving payment;
Supplying information pamphlets, brochures or forms;
Performing related tasks; and
Supervising, scheduling and monitoring the tasks of other workers.
What are the skills required?
Skills, knowledege and abilities that are essential to carry out a task with determined results. Skills can often be divided into domain-general and domain-specific skills.
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in.
an act or instance of using a file
Microsoft Office is an office suite of applications, servers, and services developed by Microsoft.
Working experience of Data Entry. Data entry is the professional term for entering information into a computer or data-recording system using an electronic or mechanical device.
Time management is the process of planning and exercising conscious control over the amount of time spent on specific activities - especially to increase effectiveness, efficiency or productivity.
ability to communicate effectively. These skills allow the speaker, to convey his message in a passionate, thoughtful, and convincing manner
Experience expressing business messages effectively in written form. This may include planning drafting and revising as necessary.
Scanning is a process of converting paper documents such as letters, forms, receipts, contracts and other documents into digital copy which can be easily integrated as a part of document database in home or office computers or may be added to a central database.
Effective telephone skills are predicated on strong communications skills.
Expertise in focusing on the words and intention being communicated by another in a way that demostrates focus and enhances the effectiveness of the interaction.
Typing is the process of writing or inputting text by pressing keys on a typewriter, computer keyboard, cell phone, or calculator.
Microsoft Word is a word processor developed by Microsoft.
Problem solving consists of using generic or ad hoc methods, in an orderly manner, for finding solutions to problems.
The ability to use computers and related technology efficiently for work tasks.
Working experience Taking Messages. There is an art in taking phone messages. Phone message should be accurate and detailed, at the same time, allowing the owner to spend little or no time in deciphering the note.
Microsoft Excel is a spreadsheet developed by Microsoft for Windows, macOS, Android and iOS. It features calculation, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications.
Records management, also known as records and information management, is an organizational function devoted to the management of information in an organization throughout its life cycle, from the time of creation or inscription to its eventual disposition.
Working experience of Written Communication, which involves any type of message that makes use of the written word. Written communication is the most important and the most effective of any mode of business communication.
Experience working with machines to sort physical mail for delivery within an organization.
Management of Patient
A description of the interaction, from intake to discharge, between the patient and the health care team. It includes communication, empathy, examination, evaluation, diagnosis, prognosis, and intervention.
Marketing communications (MC, marcom, marcomm) uses different marketing channels and tools in combination: Marketing communication channels focuses on any way a business communicates a message to its desired market, or the market in general.
Working experience of Phone Answering, which refers to polite, friendly phone etiquette when answering the phone, especially when speaking to a stranger, talking in a workplace, or talking to a potential client.
Field of Study Required
Field of study consists of a broad area of academic and skills qualifications that come under a similar branch of subject knowledge. In addition, courses offered under each field of study require similar academic entry requirements.