Tasks & Responsibilities
  • 01
    Operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls;
  • 02
    Connecting outgoing calls;
  • 03
    Dealing with telephone inquiries and recording messages;
  • 04
    Forwarding messages to staff or clients;
  • 05
    Investigating operating system problems and informing about repair services;
  • 06
    Receiving and connecting incoming and outgoing calls of all staff, making reports o damages and listing trunk calls made by staff;
  • 07
    Performing related tasks; and
  • 08
    Supervising, scheduling and monitoring the tasks of other workers.

What are the skills required?

Skills, knowledege and abilities that are essential to carry out a task with determined results. Skills can often be divided into domain-general and domain-specific skills.

Soft Skill
Communication
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in.
Soft Skill
Listening
Expertise in focusing on the words and intention being communicated by another in a way that demostrates focus and enhances the effectiveness of the interaction.
Soft Skill
Speaking
ability to communicate effectively. These skills allow the speaker, to convey his message in a passionate, thoughtful, and convincing manner
Soft Skill
Time Management
Time management is the process of planning and exercising conscious control over the amount of time spent on specific activities - especially to increase effectiveness, efficiency or productivity.
Field of Study Required
Field of study consists of a broad area of academic and skills qualifications that come under a similar branch of subject knowledge. In addition, courses offered under each field of study require similar academic entry requirements.
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