Tasks & Responsibilities
  • 01
    Taking charge of incoming calls and messages from clients either responding to queries, handling calls about services or sorting complaints;
  • 02
    Issuing invoices or handling payments, if necessary;
  • 03
    Sending letters, information sheets and other documents to clients;
  • 04
    Advising clients of additional products or services;
  • 05
    Dealing with telephone requests for information or appointments;
  • 06
    Directing clients or patients to the appropriate location or person;
  • 07
    Taking any form of complaint or feedback from customers which is related to organisational operation and services;
  • 08
    Performing related tasks; and
  • 09
    Supervising, scheduling and monitoring the tasks of other workers.

What are the skills required?

Skills, knowledege and abilities that are essential to carry out a task with determined results. Skills can often be divided into domain-general and domain-specific skills.

Soft Skill
Communication
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in.
Soft Skill
Listening
Expertise in focusing on the words and intention being communicated by another in a way that demostrates focus and enhances the effectiveness of the interaction.
Hard Skill
Microsoft Office
Microsoft Office is an office suite of applications, servers, and services developed by Microsoft.
Soft Skill
Problem Solving
Problem solving consists of using generic or ad hoc methods, in an orderly manner, for finding solutions to problems.
Soft Skill
Written Communication
Working experience of Written Communication, which involves any type of message that makes use of the written word. Written communication is the most important and the most effective of any mode of business communication.
Soft Skill
Speaking
ability to communicate effectively. These skills allow the speaker, to convey his message in a passionate, thoughtful, and convincing manner
Soft Skill
Planning
Planning (also called forethought) is the process of thinking about and organizing the activities required to achieve a desired goal.
Hard Skill
Administration Management
The process of creating information systems and supervising its flow from and to others within an organization.
Hard Skill
Filing
an act or instance of using a file
Hard Skill
Data Entry
Working experience of Data Entry. Data entry is the professional term for entering information into a computer or data-recording system using an electronic or mechanical device.
Hard Skill
Microsoft Excel
Microsoft Excel is a spreadsheet developed by Microsoft for Windows, macOS, Android and iOS. It features calculation, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications.
Hard Skill
Order Processing
Order processing is the process or work-flow associated with the picking, packing and delivery of the packed items to a shipping carrier.
Soft Skill
Writing
Experience expressing business messages effectively in written form. This may include planning drafting and revising as necessary.
Soft Skill
Active Listening
the ability to focus completely on a speaker, understand their message, comprehend the information and respond thoughtfully
Hard Skill
Order Management
Order management is the administration of business processes related to orders for goods or services.
Soft Skill
Telephone Skills
Effective telephone skills are predicated on strong communications skills.
Soft Skill
Computer Literacy
The ability to use computers and related technology efficiently for work tasks.
Soft Skill
Corporate Communications
Corporate Communication is a set of activities involved in managing and orchestrating all internal and external communications aimed at creating favourable point of view among stakeholders on which the company depends.
Hard Skill
Microsoft Powerpoint
Microsoft PowerPoint is a presentation program currently developed by Microsoft, for use on both Microsoft Windows and Apple Macintosh operating systems.
Hard Skill
Microsoft Word
Microsoft Word is a word processor developed by Microsoft.
Field of Study Required
Field of study consists of a broad area of academic and skills qualifications that come under a similar branch of subject knowledge. In addition, courses offered under each field of study require similar academic entry requirements.
Management and administration
Management and administration is the study of planning, directing and operating the functions and activities of organisations and instituions. Programmes in management covering administration, economics, finance etc. are included in this field if emphasis is given to management and administration.
12,166
Graduates

(2019)

Building
Building is the study of the science, technology and techniques of assembling, erecting and maintaining public, commercial, industrial and resindential structures and their fittings.
2,118
Graduates

(2019)

Earth science
Earth science is the study of the composition and structure of earth including the hydrosphere and the atmosphere.
624
Graduates

(2019)

Crop and livestock production
Crop and livestock production (agriculture) is the study of growing, maintaining and harvesting crops & pastures, and grazing & managing animals. It includes the study of managing and maintaining farms and producing unprocessed plant and animal products
2,053
Graduates

(2019)


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