Taking charge of incoming calls and messages from clients either responding to queries, handling calls about services or sorting complaints;
Issuing invoices or handling payments, if necessary;
Sending letters, information sheets and other documents to clients;
Advising clients of additional products or services;
Dealing with telephone requests for information or appointments;
Directing clients or patients to the appropriate location or person;
Taking any form of complaint or feedback from customers which is related to organisational operation and services;
Performing related tasks; and
Supervising, scheduling and monitoring the tasks of other workers.
What are the skills required?
Skills, knowledege and abilities that are essential to carry out a task with determined results. Skills can often be divided into domain-general and domain-specific skills.
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in.
Problem solving consists of using generic or ad hoc methods, in an orderly manner, for finding solutions to problems.
ability to communicate effectively. These skills allow the speaker, to convey his message in a passionate, thoughtful, and convincing manner
Microsoft Office is an office suite of applications, servers, and services developed by Microsoft.
Working experience of Data Entry. Data entry is the professional term for entering information into a computer or data-recording system using an electronic or mechanical device.
Expertise in focusing on the words and intention being communicated by another in a way that demostrates focus and enhances the effectiveness of the interaction.
Experience expressing business messages effectively in written form. This may include planning drafting and revising as necessary.
Planning (also called forethought) is the process of thinking about and organizing the activities required to achieve a desired goal.
Working experience of Written Communication, which involves any type of message that makes use of the written word. Written communication is the most important and the most effective of any mode of business communication.
the ability to focus completely on a speaker, understand their message, comprehend the information and respond thoughtfully
The ability to use computers and related technology efficiently for work tasks.
an act or instance of using a file
Order processing is the process or work-flow associated with the picking, packing and delivery of the packed items to a shipping carrier.
Order management is the administration of business processes related to orders for goods or services.
Microsoft Excel is a spreadsheet developed by Microsoft for Windows, macOS, Android and iOS. It features calculation, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications.
The process of creating information systems and supervising its flow from and to others within an organization.
Corporate Communication is a set of activities involved in managing and orchestrating all internal and external communications aimed at creating favourable point of view among stakeholders on which the company depends.
Microsoft PowerPoint is a presentation program currently developed by Microsoft, for use on both Microsoft Windows and Apple Macintosh operating systems.
Microsoft Word is a word processor developed by Microsoft.
Effective telephone skills are predicated on strong communications skills.
Field of Study Required
Field of study consists of a broad area of academic and skills qualifications that come under a similar branch of subject knowledge. In addition, courses offered under each field of study require similar academic entry requirements.
Management and administration
Management and administration is the study of planning, directing and operating the functions and activities of organisations and instituions. Programmes in management covering administration, economics, finance etc. are included in this field if emphasis is given to management and administration.
Crop and livestock production (agriculture) is the study of growing, maintaining and harvesting crops & pastures, and grazing & managing animals. It includes the study of managing and maintaining farms and producing unprocessed plant and animal products