Tasks & Responsibilities
  • 01
    Checking, formatting and transcribing correspondence, minutes and reports from dictation, electronic documents or written drafts to conform to office standards using the typewriter or other word processing equipment;
  • 02
    Using various computer software packages including spreadsheets to provide administrative support;
  • 03
    Dealing with incoming or outgoing mail;
  • 04
    Checking, recording and distributing mail, correspondence and documents;
  • 05
    Screening requests for meetings or appointments and helping to organise meetings;
  • 06
    Screening and recording leave and other staff members’ entitlements;
  • 07
    Organising and supervising filing systems;
  • 08
    Dealing with routine correspondence;
  • 09
    Taking shorthand, typing and managing file movement;
  • 10
    Performing related tasks; and
  • 11
    Supervising, scheduling and monitoring the tasks of other workers.

What are the skills required?

Skills, knowledege and abilities that are essential to carry out a task with determined results. Skills can often be divided into domain-general and domain-specific skills.

Hard Skill
Filing
an act or instance of using a file
Hard Skill
Microsoft Office
Microsoft Office is an office suite of applications, servers, and services developed by Microsoft.
Soft Skill
Communication
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in.
Soft Skill
Time Management
Time management is the process of planning and exercising conscious control over the amount of time spent on specific activities - especially to increase effectiveness, efficiency or productivity.
Soft Skill
Speaking
ability to communicate effectively. These skills allow the speaker, to convey his message in a passionate, thoughtful, and convincing manner
Soft Skill
Typing
Typing is the process of writing or inputting text by pressing keys on a typewriter, computer keyboard, cell phone, or calculator.
Hard Skill
Filing
an act or instance of using a file
Hard Skill
Microsoft Office
Microsoft Office is an office suite of applications, servers, and services developed by Microsoft.
Hard Skill
Scanning
Scanning is a process of converting paper documents such as letters, forms, receipts, contracts and other documents into digital copy which can be easily integrated as a part of document database in home or office computers or may be added to a central database.
Soft Skill
Leadership
Leadership is both a research area and a practical skill encompassing the ability of an individual or organization to "lead" or guide other individuals, teams, or entire organizations.
Soft Skill
Research
Experience performing creative and systematic work to understand a product, market, or customer, either before building a new solution, or to troubleshoot an existing issue
Soft Skill
Writing
Experience expressing business messages effectively in written form. This may include planning drafting and revising as necessary.
Soft Skill
Communication
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in.
Hard Skill
Microsoft Excel
Microsoft Excel is a spreadsheet developed by Microsoft for Windows, macOS, Android and iOS. It features calculation, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications.
Soft Skill
Written Communication
Working experience of Written Communication, which involves any type of message that makes use of the written word. Written communication is the most important and the most effective of any mode of business communication.
Hard Skill
Administration Management
The process of creating information systems and supervising its flow from and to others within an organization.
Soft Skill
Time Management
Time management is the process of planning and exercising conscious control over the amount of time spent on specific activities - especially to increase effectiveness, efficiency or productivity.
Soft Skill
Leadership
Leadership is both a research area and a practical skill encompassing the ability of an individual or organization to "lead" or guide other individuals, teams, or entire organizations.
Soft Skill
Taking Messages
Working experience Taking Messages. There is an art in taking phone messages. Phone message should be accurate and detailed, at the same time, allowing the owner to spend little or no time in deciphering the note.
Hard Skill
Document Management
A document management system (DMS) is a system (based on computer programs in the case of the management of digital documents) used to track, manage and store documents and reduce paper.
Soft Skill
Editing
Editing is the process of selecting and preparing written, visual, audible, and film media used to convey information.
Soft Skill
Listening
Expertise in focusing on the words and intention being communicated by another in a way that demostrates focus and enhances the effectiveness of the interaction.
Hard Skill
Microsoft Excel
Microsoft Excel is a spreadsheet developed by Microsoft for Windows, macOS, Android and iOS. It features calculation, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications.
Soft Skill
Problem Solving
Problem solving consists of using generic or ad hoc methods, in an orderly manner, for finding solutions to problems.
Soft Skill
Report Writing
A report or account is any informational work (usually of writing, speech, television, or film) made with the specific intention of relaying information or recounting certain events in a widely presentable form.
Soft Skill
Speaking
ability to communicate effectively. These skills allow the speaker, to convey his message in a passionate, thoughtful, and convincing manner
Hard Skill
Administration Management
The process of creating information systems and supervising its flow from and to others within an organization.
Soft Skill
Business Writing
The term business writing refers tomemorandums, reports, proposals, emails, and other forms of writing used in organizations to communicate with internal or external audiences.
Soft Skill
Computer Literacy
The ability to use computers and related technology efficiently for work tasks.
Soft Skill
Listening
Expertise in focusing on the words and intention being communicated by another in a way that demostrates focus and enhances the effectiveness of the interaction.
Hard Skill
Microsoft Word
Microsoft Word is a word processor developed by Microsoft.
Hard Skill
Record Keeping
Records management, also known as records and information management, is an organizational function devoted to the management of information in an organization throughout its life cycle, from the time of creation or inscription to its eventual disposition.
Soft Skill
Report Writing
A report or account is any informational work (usually of writing, speech, television, or film) made with the specific intention of relaying information or recounting certain events in a widely presentable form.
Hard Skill
Scanning
Scanning is a process of converting paper documents such as letters, forms, receipts, contracts and other documents into digital copy which can be easily integrated as a part of document database in home or office computers or may be added to a central database.
Soft Skill
Taking Messages
Working experience Taking Messages. There is an art in taking phone messages. Phone message should be accurate and detailed, at the same time, allowing the owner to spend little or no time in deciphering the note.
Hard Skill
Calendar Management
Experience managing the schedules or calendars associated with one or more projects.
Hard Skill
Credit Management
Credit management is the process of granting credit, the terms it's granted on and recovering this credit when it's due.
Hard Skill
Crisis Management
Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization, its stakeholders, or the general public.
Hard Skill
Data Entry
Working experience of Data Entry. Data entry is the professional term for entering information into a computer or data-recording system using an electronic or mechanical device.
Soft Skill
Event Planning
Event management is the application of project management to the creation and development of large scale events such as festivals, conferences, ceremonies, formal parties, concerts, or conventions. The process of planning and coordinating the event is usually referred to as event planning and which can include budgeting, scheduling, site selection, acquiring necessary permits, coordinating transportation and parking, arranging for speakers or entertainers, arranging decor, event security, catering, coordinating with third party vendors, and emergency plans.
Hard Skill
Microsoft Outlook
Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite.
Hard Skill
Microsoft Powerpoint
Microsoft PowerPoint is a presentation program currently developed by Microsoft, for use on both Microsoft Windows and Apple Macintosh operating systems.
Hard Skill
Proofreading
Proofreading is the reading of a galley proof or an electronic copy of a publication to detect and correct production errors of text or art.
Soft Skill
Public Relations
Public relations (PR) is the practice of managing the spread of information between an individual or an organization (such as a business, government agency, or a nonprofit organization) and the public.
Hard Skill
Scheduling software
Calendar and scheduling software
Hard Skill
Secretarial Skills
Requires Secretarial Skills. Secretaries, also known as administrative assistants, keep office environments running smoothly. Because customers and clients typically meet them first in any business or organization, they need an outgoing personality and excellent customer-service abilities. Secretaries also need computer and organizational skills and the ability to operate other office equipment.
Hard Skill
Shorthand
Shorthand is an abbreviated symbolic writing method that increases speed and brevity of writing as compared to longhand, a more common method of writing a language.
Field of Study Required
Field of study consists of a broad area of academic and skills qualifications that come under a similar branch of subject knowledge. In addition, courses offered under each field of study require similar academic entry requirements.
Management and administration
Management and administration is the study of planning, directing and operating the functions and activities of organisations and instituions. Programmes in management covering administration, economics, finance etc. are included in this field if emphasis is given to management and administration.
12,166
Graduates

(2019)

Secretarial and office work
Secretarial and office work is the study of administrative procedures and practices, office technology and clerical, shorthand and keyboard skills. Specialised secretarial programmes (bilingual, medical, law, accounting etc) are included if the programme has secretarial work as its objective, rather than work as specialised assistants.
2,541
Graduates

(2019)

Computer use
Computer use is the study of using computers and computer software and applications for different purposes. These programmes are generally of short duration.
865
Graduates

(2019)

Travel,tourism and leisure
Travel, tourism is the study of marketing and advertising tourist destinations and events. It includes the study of ticketing and reservation practices. Leisure is the study of recreational and leisure activities for individuals and groups.
1,699
Graduates

(2019)

Electricity and energy
Electricity is the study of installing, maintaining, repairing and diagnosing faults in electrical wiring and related equipment in domestic, commercial and industrial establishments. Installation and maintenance of overhead and underground electrical power distribution networks is included. Energy is the study of energy generation.
5,948
Graduates

(2019)

Community sanitation services
Community sanitation services is the study of community services dealing with items that affect public health such as hygienic standards in food, water supply, disposal of sewage and garbage and street cleaning.
0
Graduates

(2019)


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