Tasks & Responsibilities
  • 01
    Carrying out clerical duties including maintenance of files / documents, calculations, preparation of monthly reports and statistical reports;
  • 02
    Recording, preparing, sorting, classifying and filing information;
  • 03
    Sorting, opening and sending mail;
  • 04
    Photocopying and faxing documents;
  • 05
    Preparing reports of a routine nature;
  • 06
    Recording issue of equipment to staff;
  • 07
    Responding to telephone or electronic enquiries or forwarding them to appropriate persons;
  • 08
    Assisting in customer service tasks;
  • 09
    Performing related tasks; and
  • 10
    Supervising, scheduling and monitoring the tasks of other workers.

What are the skills required?

Skills, knowledege and abilities that are essential to carry out a task with determined results. Skills can often be divided into domain-general and domain-specific skills.

Hard Skill
Filing
an act or instance of using a file
Hard Skill
Microsoft Office
Microsoft Office is an office suite of applications, servers, and services developed by Microsoft.
Soft Skill
Communication
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in.
Hard Skill
Data Entry
Working experience of Data Entry. Data entry is the professional term for entering information into a computer or data-recording system using an electronic or mechanical device.
Hard Skill
Scanning
Scanning is a process of converting paper documents such as letters, forms, receipts, contracts and other documents into digital copy which can be easily integrated as a part of document database in home or office computers or may be added to a central database.
Hard Skill
Microsoft Excel
Microsoft Excel is a spreadsheet developed by Microsoft for Windows, macOS, Android and iOS. It features calculation, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications.
Hard Skill
Invoicing
An invoice, bill or tab is a commercial document issued by a seller to a buyer, relating to a sale transaction and indicating the products, quantities, and agreed prices for products or services the seller had provided the buyer.
Soft Skill
Typing
Typing is the process of writing or inputting text by pressing keys on a typewriter, computer keyboard, cell phone, or calculator.
Soft Skill
Planning
Planning (also called forethought) is the process of thinking about and organizing the activities required to achieve a desired goal.
Hard Skill
Purchasing
Purchasing refers to a business or organization attempting to acquire goods or services to accomplish the goals of its enterprise.
Soft Skill
Time Management
Time management is the process of planning and exercising conscious control over the amount of time spent on specific activities - especially to increase effectiveness, efficiency or productivity.
Soft Skill
Speaking
ability to communicate effectively. These skills allow the speaker, to convey his message in a passionate, thoughtful, and convincing manner
Hard Skill
Microsoft Word
Microsoft Word is a word processor developed by Microsoft.
Soft Skill
Research
Experience performing creative and systematic work to understand a product, market, or customer, either before building a new solution, or to troubleshoot an existing issue
Soft Skill
Leadership
Leadership is both a research area and a practical skill encompassing the ability of an individual or organization to "lead" or guide other individuals, teams, or entire organizations.
Soft Skill
Writing
Experience expressing business messages effectively in written form. This may include planning drafting and revising as necessary.
Soft Skill
Computer Literacy
The ability to use computers and related technology efficiently for work tasks.
Soft Skill
Written Communication
Working experience of Written Communication, which involves any type of message that makes use of the written word. Written communication is the most important and the most effective of any mode of business communication.
Hard Skill
Housekeeping
Housekeeping refers to the management of duties and chores involved in the running of a household, such as cleaning, cooking, home maintenance, shopping, laundry and bill pay.
Hard Skill
Administration Management
The process of creating information systems and supervising its flow from and to others within an organization.
Hard Skill
Record Keeping
Records management, also known as records and information management, is an organizational function devoted to the management of information in an organization throughout its life cycle, from the time of creation or inscription to its eventual disposition.
Soft Skill
Taking Messages
Working experience Taking Messages. There is an art in taking phone messages. Phone message should be accurate and detailed, at the same time, allowing the owner to spend little or no time in deciphering the note.
Hard Skill
Order Processing
Order processing is the process or work-flow associated with the picking, packing and delivery of the packed items to a shipping carrier.
Hard Skill
Data Management
Data management comprises all the disciplines related to managing data as a valuable resource.
Hard Skill
Payroll Preparation
Payroll is the process by which employers pay an employee for the work they have completed. Any business with employees should have a payroll established. Although, payroll seems like a mundane task, it involves many aspects including, withholding taxes from each paycheck and making sure accurate funds are paid to the correct government agency.
Hard Skill
Leasing
Experience writing and managing contracts between an owner of a specific asset (such as a parcel of land, building, equipment, or machinery) and a second party for it's use of the asset for a specific period and under defined conditions
Soft Skill
Public Relations
Public relations (PR) is the practice of managing the spread of information between an individual or an organization (such as a business, government agency, or a nonprofit organization) and the public.
Hard Skill
Budgeting
Experience planning how the financial resources of a business or department are to be allocated during the next business period.
Soft Skill
Critical Thinking
Experience objectively examining assumptions (adopted rules of thumb) underlying current beliefs to assess their correctness and legitimacy, and thus to validate or invalidate business beliefs.
Hard Skill
Financial Reporting
Experience apply GAAP accounting practices to convey the financial performance of a company to the market, its investors, and other stakeholders.
Hard Skill
Inventory Checking
Inventory checking is the physical verification of the quantities and condition of items held in an inventory or warehouse.
Hard Skill
Microsoft Outlook
Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite.
Hard Skill
Payroll Administration
Payroll administration is defined as any of the tasks necessary to organize the compensation of employees for the hours that have been worked.
Hard Skill
Project Management
Project management is the discipline of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria.
Hard Skill
Property Management
Property management is the operation, control, and oversight of real estate as used in its most broad terms.
Hard Skill
Warehousing
Perform operations carried out in warehouses such as packing, carrying, stacking goods, sorting, loading and unloading freight from vans, trucks, wagons, ships or aircrafts.
Hard Skill
Cash Management
Cash management refers to a broad area of finance involving the collection, handling, and usage of cash.
Hard Skill
Document Management
A document management system (DMS) is a system (based on computer programs in the case of the management of digital documents) used to track, manage and store documents and reduce paper.
Soft Skill
Listening
Expertise in focusing on the words and intention being communicated by another in a way that demostrates focus and enhances the effectiveness of the interaction.
Hard Skill
Shorthand
Shorthand is an abbreviated symbolic writing method that increases speed and brevity of writing as compared to longhand, a more common method of writing a language.
Soft Skill
Digital Marketing
Digital marketing (also known as data-driven marketing) is an umbrella term for the marketing of products or services using digital technologies, mainly on the Internet, but also including mobile phones, display advertising, and any other digital medium.
Soft Skill
Editing
Editing is the process of selecting and preparing written, visual, audible, and film media used to convey information.
Soft Skill
File Management
File management describes the fundamental methods for naming, storing and handling files
Hard Skill
Microsoft Powerpoint
Microsoft PowerPoint is a presentation program currently developed by Microsoft, for use on both Microsoft Windows and Apple Macintosh operating systems.
Hard Skill
Order Management
Order management is the administration of business processes related to orders for goods or services.
Soft Skill
Telephone Skills
Effective telephone skills are predicated on strong communications skills.
Hard Skill
Budget Preparation
A critical aspect of intervention planning is preparing a budget of income and expenses.
Hard Skill
Claims Processing
The fulfillment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured.
Field of Study Required
Field of study consists of a broad area of academic and skills qualifications that come under a similar branch of subject knowledge. In addition, courses offered under each field of study require similar academic entry requirements.
Management and administration
Management and administration is the study of planning, directing and operating the functions and activities of organisations and instituions. Programmes in management covering administration, economics, finance etc. are included in this field if emphasis is given to management and administration.
12,166
Graduates

(2019)

Secretarial and office work
Secretarial and office work is the study of administrative procedures and practices, office technology and clerical, shorthand and keyboard skills. Specialised secretarial programmes (bilingual, medical, law, accounting etc) are included if the programme has secretarial work as its objective, rather than work as specialised assistants.
2,541
Graduates

(2019)

Computer use
Computer use is the study of using computers and computer software and applications for different purposes. These programmes are generally of short duration.
865
Graduates

(2019)

Business & Administration (Broad Programme)
Business and administration (broad programmes) is the study of the theory and practice of planning, directing, organising and coordinating the resources of private and public organisations and instituitions.
3,167
Graduates

(2019)

Nursing and caring
Nursing and caring is the study of providing health care for the sick, disabled or infirm and assisting physicians and other medical and health professionals diagnose and treat patients. The focus of qualifications in nursing is maintaining and caring for the health during illness and rehabilitation. It includes care of old people and care of the disabled.
667
Graduates

(2019)

Music and performing arts
Music and performing arts is the study of the principles and techniques associated with performance involving music, speech, movement, mime, characterisation, improvisation and stage craft.
694
Graduates

(2019)

Library, information, archive
Library, information, archive is the study of the methods of selecting, acquiring, organising and storing collections of information, and facilitating the use of information. Library programmes are included in this field.
1,656
Graduates

(2019)

History,philosophy and related subjects
History, philosophy and related subjects is the study of past events, philosophy and related subjects comprising parts from 225 and 226 fields of education and training, and none of these fields is clearly dominating.
206
Graduates

(2019)


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