Planning, directing and coordinating the business services activities of the enterprise or organisation;
Planning and organising special sales and marketing programmes based on sales records and market assessments;
Planning, administering and reviewing customer services and after-sales services and maintaining good customer relations;
Determining price lists, discounts and delivery terms, credit arrangements, product mix, geographical sales areas, sales promotion budgets, sales methods, customer service standards, special incentives and special campaigns;
Directing merchandising methods and distribution policy by coordinating the work of salespersons or organising appointment of agents and distributors;
Controlling expenditure and ensuring the efficient use of resources;
Monitoring customer service, invoicing, payments and administration costs;
Establishing and directing operational and administrative procedures;
Planning and directing daily operations;
Overseeing the selection, training and performance of staff;
Representing the department in its dealings with other divisions of the organisation or with external agencies;
Performing related tasks; and
Managing, planning, scheduling and monitoring the tasks of other workers.
What are the skills required?
Skills, knowledege and abilities that are essential to carry out a task with determined results. Skills can often be divided into domain-general and domain-specific skills.
Planning (also called forethought) is the process of thinking about and organizing the activities required to achieve a desired goal.
Able to speak English
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in.
Leadership is both a research area and a practical skill encompassing the ability of an individual or organization to "lead" or guide other individuals, teams, or entire organizations.
Project management is the discipline of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria.
Marketing is the study and management of exchange relationships.
Able to speak Mandarin
Able to speak Bahasa Malaysia
Problem solving consists of using generic or ad hoc methods, in an orderly manner, for finding solutions to problems.
The process of creating information systems and supervising its flow from and to others within an organization.
Field marketing is a traditional discipline in direct marketing, it involves people distributing, auditing, selling or sampling promotions on the "field".
In marketing, brand management is the analysis and planning on how that brand is perceived in the market.
Multichannel marketing is the blending of different distribution and promotional channels for the purpose of Marketing.
The process of developing strategy for a business by researching the business and the environment in which it operates.
Communication is the act of conveying intended meanings from one entity or group to another through the use of mutually understood signs and semiotic rules.
Experience managing the give and take process between two or more parties seeking to reach an agreement on the price of a product, asset or business.
Field of Study Required
Field of study consists of a broad area of academic and skills qualifications that come under a similar branch of subject knowledge. In addition, courses offered under each field of study require similar academic entry requirements.
Economics is the study of economic policy, economic theory and economic decision making.
Management and administration is the study of planning, directing and operating the functions and activities of organisations and instituions. Programmes in management covering administration, economics, finance etc. are included in this field if emphasis is given to management and administration.
Business and administration (broad programmes) is the study of the theory and practice of planning, directing, organising and coordinating the resources of private and public organisations and instituitions.
Library, information, archive is the study of the methods of selecting, acquiring, organising and storing collections of information, and facilitating the use of information. Library programmes are included in this field.