Hotel Professionals conduct research, plan, develop, and improve operational management of hotels, motels and similar establishments providing accommodation and other services, including front office (reception, concierge and reservations), food and beverage operations and housekeeping.
Planning and improving operational management of hotels, restaurants and establishments;
02
Organizing accommodation, catering and other hotel services;
03
Promoting and marketing the business;
04
Implementing the budget plan, finance and control expenses;
05
Setting and achieving sales and profit targets;
06
Recruiting, training and monitoring staff;
07
Planning work schedules for individuals and teams;
08
Meeting and greeting customers;
09
Handling customer complaints and comments;
10
Addressing and resolving problems;
11
Ensuring events and conferences run smoothly;
12
Supervising maintenance, supplies, renovations and furnishings;
13
Dealing with contractors and suppliers;
14
Ensuring security is effective;
15
Carrying out inspections of property and services;
16
Ensuring compliance with licensing laws, health and safety and other statutory regulations;
17
Performing related tasks; and
18
Enhancing knowledge and coordinating the work performance.
What are the skills required?
Skills, knowledege and abilities that are essential to carry out a task with determined results. Skills can often be divided into domain-general and domain-specific skills.
Soft Skill
English
Able to speak English
Hard Skill
Mandarin
Able to speak Mandarin
Soft Skill
Bahasa Malaysia
Able to speak Bahasa Malaysia
Soft Skill
Communication
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in.
Hard Skill
Data Entry
Working experience of Data Entry. Data entry is the professional term for entering information into a computer or data-recording system using an electronic or mechanical device.
Hard Skill
Microsoft Excel
Microsoft Excel is a spreadsheet developed by Microsoft for Windows, macOS, Android and iOS. It features calculation, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications.
Hard Skill
Microsoft Office
Microsoft Office is an office suite of applications, servers, and services developed by Microsoft.
Hard Skill
Administration Management
The process of creating information systems and supervising its flow from and to others within an organization.
Hard Skill
Budgeting
Experience planning how the financial resources of a business or department are to be allocated during the next business period.
Soft Skill
Decision Making
In psychology, decision-making is regarded as the cognitive process resulting in the selection of a belief or a course of action among several alternative possibilities.
Hard Skill
Facility Management
Facility management (or facilities management or FM) is a professional management discipline focused upon the efficient and effective delivery of support services for the organizations that it serves.
Hard Skill
Financial Management
Financial management refers to the efficient and effective management of money (funds) in such a manner as to accomplish the objectives of the organization.
Hard Skill
Housekeeping
Housekeeping refers to the management of duties and chores involved in the running of a household, such as cleaning, cooking, home maintenance, shopping, laundry and bill pay.
Hard Skill
Japanese
Japanese (, Nihongo, [ihoo] or [ihoo]) is an East Asian language spoken by about 125 million speakers, primarily in Japan, where it is the national language.
Hard Skill
Korean
The Korean language (/, see below) is the official and national language of both Koreas: the Democratic People's Republic of Korea (North Korea) and the Republic of Korea (South Korea), with different standardized official forms used in each territory.
Soft Skill
Leadership
Leadership is both a research area and a practical skill encompassing the ability of an individual or organization to "lead" or guide other individuals, teams, or entire organizations.
Soft Skill
Listening
Expertise in focusing on the words and intention being communicated by another in a way that demostrates focus and enhances the effectiveness of the interaction.
Hard Skill
Management Reporting
Management reporting is a complex, multistage activity which takes place in the context of other business processes and makes use of the multiple information systems that may have been provided for other purposes -- general documentation, project management, financial control, email communication and business presentation.
Hard Skill
Marketing Management
Marketing management is the organizational discipline which focuses on the practical application of marketing orientation, techniques and methods inside enterprises and organizations and on the management of a firm's marketing resources and activities.
Hard Skill
Operations Management
Operations management is an area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services.
Hard Skill
Order Management
Order management is the administration of business processes related to orders for goods or services.
Soft Skill
Planning
Planning (also called forethought) is the process of thinking about and organizing the activities required to achieve a desired goal.
Soft Skill
Problem Solving
Problem solving consists of using generic or ad hoc methods, in an orderly manner, for finding solutions to problems.
Hard Skill
Project Management
Project management is the discipline of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria.
Hard Skill
Restaurant Management
Restaurant Management is the profession of managing a restaurant.
Soft Skill
Speaking
ability to communicate effectively. These skills allow the speaker, to convey his message in a passionate, thoughtful, and convincing manner
Soft Skill
Strategic Planning
Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy.
Soft Skill
Telephone Skills
Effective telephone skills are predicated on strong communications skills.
Soft Skill
Time Management
Time management is the process of planning and exercising conscious control over the amount of time spent on specific activities - especially to increase effectiveness, efficiency or productivity.
Soft Skill
Writing
Experience expressing business messages effectively in written form. This may include planning drafting and revising as necessary.
Field of Study Required
Field of study consists of a broad area of academic and skills qualifications that come under a similar branch of subject knowledge. In addition, courses offered under each field of study require similar academic entry requirements.